Help Center

Frequently asked questions

How can we help you ?

Contact the Lemzi team : our customer service is here for you from Monday to Friday from 9am to 6pm.

Devlivery information

What should I do if my order hasn’t been delivered yet? What should I do if my order hasn’t been delivered yet?

If you are still within our despatch window, we kindly ask you to be patient whilst wedespatch your order. More information on our despatch window can be found here.

What do you class as a “working day”? What do you class as a “working day”?

A working day is classed as Monday to Friday where there is no public holiday.

Which couriers do you use? Which couriers do you use?

For UK deliveries we use ROYAL MAIL.

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Fyi - if you’re getting in touch regarding an order, don’t forget to include your order number.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

Currency

Devlivery information

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